Third-generation plumbers · Serving Grand Rapids’ west side since 1968
Mon–Fri 7:30–5:30 · (616) 555-0119Reviews
★★★★★
Sump replacementSump pump died during the March melt with water coming up the floor drain. Called at 7:40, truck here by 9:15, new pump with a battery backup running by noon. The bill matched the paper he handed me before he started. That’s the whole review: they did what they said, when they said, for what they said.
★★★★★
Whole-house repipeDan quoted our galvanized repipe himself, walked the whole house, and mailed a written estimate the same week. His son Pete ran the job. Four days, water back on every night like they promised, and they vacuumed the basement stairs on the way out. The water pressure is unrecognizable.
★★★★★
Water heater replacementWater heater started leaking on a Sunday. The after-hours line was answered by an actual Hartwell, who talked me through shutting off the tank so nothing flooded, then had a new one in by Monday 10 a.m. They could have charged me a Sunday emergency install. They told me it could wait. That honesty is why I keep their magnet on the fridge.
Shutting the tank down Sunday saved your carpet, not us. Glad it worked out, Denise.
★★★★★
Sewer camera & spot repairThird plumber we called about a recurring kitchen clog — first one who ran a camera and showed me the belly in the line instead of just cabling it and cashing the check. Ray gave me the recording and three options with prices on paper, from “live with it” to “fix it right.” We fixed it right. No clogs in a year.
★★★★★
Bath remodel rough-inWe’re redoing a 1962 bathroom and our contractor recommended Hartwell for the rough-in. Sam showed up when the schedule said, worked around the tile guys without drama, and caught a venting problem the original house had hidden for sixty years. Contractor says they’re the only plumbing outfit he never has to call twice.
★★★★☆
Faucet replacementGreat work on the faucet and the price matched the quote exactly. Only reason for four stars: the arrival window was 8–10 and the truck rolled in at 10:20. Marjorie did call ahead to warn me, which most companies don’t bother doing, so I can’t stay mad.
Fair hit, Gene. A water heater ran long that morning. The call-ahead is the least we owe you when the schedule slips.
★★★★★
Pre-purchase inspectionBought a 1948 house on the west side and had Hartwell out for a whole-house plumbing checkup before closing. Charlie and Dan spent two hours, wrote up everything in plain English with photos, and told us which items were urgent, which could wait, and which we could do ourselves. Bill came to $189, exactly as quoted. Worth every cent for the negotiating power alone.
★★★★★
Emergency pipe repairFrozen pipe burst behind the laundry wall in January. The on-call Hartwell answered at 9 p.m., was here in forty minutes, and had it cut out, sweated, and sealed by midnight. Emergency rate was on paper before he lit the torch — higher than a weekday call, exactly as it should be, and nothing like the horror stories.
★★★★★
Drain clearingMy mother is 84 and still in the house on Quarry Ave. Her tub drain backed up and she was embarrassed to call anyone. Pete treated her like his own grandmother — phoned me afterward as she asked, explained what he did, and the invoice was thirty dollars under the estimate because the job went quicker than quoted. Who does that? Hartwell, apparently. Since 1968, apparently.
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Call the shop — Marjorie answers, a Hartwell shows up, and the price is on paper before the work starts.
Mon–Fri 7:30–5:30 · Sat 8–12 · Emergencies answered nights & weekends